Q: What's your MOQ for orders?
A: Usually our MOQ is 1,000pcs. But we accept a lower quantity for your trial order. Please feel free to tell us how many pieces you need. We will calculate the cost correspondingly, hoping you can place large orders after checking the quality of our products and knowing our service.
Q: How long is the sample lead time?
A: For the existing sample, it takes 2-3 days. They are free. If you want your own designs, it takes 7-10 days, subject to your designs, whether they need a new mold, etc. Anyway, we will respond fast to your request.
Q: How long is the production lead time?
A: It takes 35 days for the MOQ. We have a large production capacity, which can ensure fast delivery times even for bulk orders.
Q: What format of the file do you need if I want my own design?
A: We have our own designer in-house. So you can provide JPG, AI, car, or PDF, etc. We will make a drawing for the mold or printing screen for your final confirmation based on the technique.
Q: What is your payment term?
A: Our payment is a TT 30% deposite and 70% against the bill of loading, copy of the TT. PayPal, Western&Union.
Q: How can we request a free sample?
A: As a testament to our quality, we offer free samples online through our website, as well as via email and phone.
Q: Are you a factory or a trading company?
A: We are a valve manufacturer in Taizhou, Zhejiang, China. (Near Ningbo and Shanghai). From Shanghai to Taizhou in 3 hours by fast train. From Ningbo to Taizhou in under 1 hour, you're welcome to visit our factory.
Q: What's the solution if an emergency happens due to your products?
A: We will dispatch our engineers to your company within 72 hours. And we will provide you with a perfect solution of plumbing products related to your waterworks project within one week, thanks to our professional team.
Q: What's the lead time?
A: 15 days for samples, and 30 days for bulk orders.45 days for new tooling and bulk order together. Customize and design new projects in 45-60 days
Q: OEM and ODM Support?
A: With nearly two decades of experience with custom valves, including OEM and ODM parts, we engineer precision parts to the highest testing standards.